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We all have expectations of ourselves and others, and how we should relate. Most of our expectations are not based on the reality of our humaness, but on wishful thinking and idealizing. Whenever there is a disagreement, it is helpful to examine expectations and ask yourself where they come from, are they based on your needs or those of the other person. Monitor discussions for frequent use of "should," "should not," or "ought," which are clues to the presence of unrealistic expectations.
After you study the information here, you will be able to:
1. Identify four methods for dealing with a disagreement and build foundations for agreements which will reduce friction among co-workers.
2. Adopt attitudes in dealing with others that will convey respect and general good will.
3. Develop new listening skills using the eyes, ears, body, voice and mind.
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